When do I need to pay for my move?
We take 50% balance on reserving your date and 50% the day prior to your move.
What happens if my move is postponed or cancelled?
Our terms state that any deposit paid is refunded if you cancel 14 days prior to your move, if your move date changes we will allow you a free date change as long as you let us know at least 5 days in advance. Beyond this date we will do our best to accommodate you but this is not always possible.
What happens is something is damaged during my move?
Accidents sometimes happen, we will always try and rectify the situation before leaving your property however this is not always the case. We need photographic evidence of breakages or damage along with receipts where possible or insurance valuations. We then send this off to our insurance provider who will make a decision on your case.