I am just writing to let you know how much we appreciated your brilliant service when we moved last Thurs/Fri.
We could not have hoped for better, and were quite frankly amazed at the speed and efficiency of Dale and the team.
You all made a stressful day so much easier than we expected - especially considering the amount of stuff, and the challenges of a large house with lots of stairs!
The chilled vibe, and really friendly approach belie the sheer amount of hard physical graft your team perform. Not an item broken, and everything placed just as we asked. Even the 120+ garden pots!
What's more, the team are just so nice. Everyone was really polite and thoughtful, and the camaraderie was a pleasure to see and hear. Well done on all levels. We will be recommending you to everyone we know.
Amazing job! Helped us move cross country. Moving house is always a trailing experience, this was made easier with the boys from Go panda. Assisted us with everything we needed. Very accommodating and friendly service. Highly recommend A+
The first time we've used this company, and we've moved around a bit! They were brilliant, friendly, calm and efficient. It felt like they really cared about our stuff and their assembly service was great. I'd recommend them to family and friends. They made a potentially stressful day fun!
Having used Go Panda for moving house three times now, and about to use them for the fourth time, I thought it was high time I left a review, considering how brilliant the service has been every time.
Go Panda's team are all so friendly and helpful, and they've always quoted me accurately and given brilliant prices and, most importantly, a great service.
The utmost care and attention is given to your valuable items and they're completely flexible and accommodating when it comes to loading, transporting and unloading your belongings.
I never thought such a brilliant removal service was possible until I discovered Go Panda. Thank you again.
Moved under difficult circumstances and with very poor service from conveyancers meaning we exchanged on the day of the move. Go Panda were very understanding and accommodating even when I was unable to confirm anything. Throughout the move everyone worked like a Trojan and completed the move successfully. I contacted other companies with this job, some of whom were quick to suggest I would be gambling on Go Panda. It was a gamble well worth taking and my experience would suggest competitors' allegations were without foundation. I would definitely use GoPanda again (though I have no intention of moving) and recommend to others.
Write a list and a timeline leading up to your move day.
Our surveyor will help you determine how many boxes and other bits you may need.
Regard moving as an opportunity to get rid of belongings you no longer need. Consider making ”donate” and “sell” piles in each room for things you could do without.
People have a tendency to keep outdated paperwork for a very long time. Realise that paper is very heavy. Do yourself a favour and get rid of any outdated documents prior to moving.
If you’re moving far Defrost your refrigerator in time for moving day.
Packing & labelling
Correct packing will result a smoother move and will ensure your goods arrive safely.
Use paper or bubble wrap to wrap breakables.
Do not overfill boxes, boxes over 25 kilos can be difficult to move and we may ask you to repack them.
Correct labelling will ensure your boxes end up in the right room. Also marking boxes fragile and DNS (Do Not Stack) will ensure your mover knows to take extra care.
Plan your move day, ensure your movers know in advance of any time scales you need to operate to.
Take all your meter readings, forward these to your supplier to avoid extra charges.
Don’t forget about items in places like sheds, gardens and attics – You would be surprised!
Ensure you clean the property and resist leaving items you no longer want standard, you may incur costs for disposal of items and cleaning of the property.
If something isn’t as you remember it, document and photograph it, this gives you evidence if you ever seek remuneration.
Its helps to have an idea of where you would like your furniture to go in your new home, deciding this in advance can save you having to moves items once your movers have left.
It’s a good idea to have a dedicated box room on each floor space allowing, rooms can quickly become congested with boxes and furniture.
Don’t forget where you have put the kettle, thirsty removal men are more likely to drop something.
Are my goods protected whilst is Transit?
In short – Yes – We want you to have complete peace of mind when moving with us.
We have arranged an Insurance Policy via the Removal & Storage Industry Specialist Brokers, Basil Fry & Co. Limited, which protects your goods whilst in transit and storage.
In the unlikely event of damage to your goods, you can be confident that they will be repaired or replaced as appropriate in line with our terms and conditions and any claim will be handled professionally and promptly via their in-house team of adjusters, Removal Claims Service.
The policy we have chosen is underwritten by AXA Corporate Solutions and by declaring a value to us, and agreeing to our Terms & Conditions prior to the removal, your goods will be covered by our Insurance policy.
We have also arranged Public Liability insurance through Basil Fry, with Aviva, which provides a limit of Indemnity of £2,000,000 so you can also be confident that if we damage your property in any way the damage will be repaired.
If you would like any further information with regards to our Insurance arrangements please contact Basil Fry & Co. Ltd. directly on 01372 385985 or visit their website on www.basilfry.co.uk .
They will be happy to talk to you directly once we have given them the authority to do so.
When do I need to pay for my move?
We take 50% balance on reserving your date and 50% the day prior to your move.
What happens if my move is postponed or cancelled?
Our terms state that any deposit paid is refunded if you cancel 14 days prior to your move, if your move date changes we will allow you a free date change as long as you let us know at least 5 days in advance. Beyond this date we will do our best to accommodate you but this is not always possible.
What happens is something is damaged during my move?
Accidents sometimes happen, we will always try and rectify the situation before leaving your property however this is not always the case. We need photographic evidence of breakages or damage along with receipts where possible or insurance valuations. We then send this off to our insurance provider who will make a decision on your case.